Confidentiality policy

1. Preamble

The purpose of this privacy policy is to inform users of the site of Syndicat d'Initiative de Cerfontaine on how their personal data is collected, used, and protected, in accordance with General Data Protection Regulation (RGPD — EU 2016/679) and to the recommendations of the Belgian Data Protection Authority.

2. Responsible for the treatment

The person responsible for processing personal data is:
Pascal Huaux
Syndicat d'Initiative de Cerfontaine
Rue de la Gare 10, 5630 Cerfontaine, Belgium
📧 pascal.huaux@sicerfontaine.be
📞 071 64 36 15

3. Data collected

When you browse our site or when you contact us via our forms, we may collect the following data:

• Name and surname
• Email address
• Phone number
• Navigation data (IP address, browser type, pages visited...)
• Any information voluntarily sent via a contact, reservation or registration form

4. Purposes of the treatment

Your data is processed for the following purposes:

• Respond to your requests or questions
• Manage tourist reservations and events
• Disseminate information on activities and events in the region
• Improving the user experience on the site
• Comply with our legal obligations

5. Legal basis for processing

The processing of your data is based on:

• Your consent (form, newsletter)
• The execution of a service requested (reservation, response to a request)
• Respect for a legal obligation

6. Shelf life

Your data is kept for a period of time that is proportionate to the purpose for which they were collected, in particular:

• 3 years after the last contact for general communications
• 10 years for accounting or legal documents
• Possibility of immediate deletion on request

7. Data sharing

Personal data is not transmitted to any third party without your consent, unless this is necessary for the performance of a service or required by law.
Our technical service providers (host, form tool) are also required to respect data confidentiality and security.

8. Your rights

You have the following rights at all times:

• Right to access your data
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to limitation of treatment
• Right to object
• Right to portability
• Right to withdraw your consent at any time

To exercise your rights, contact us at contact@sicerfontaine.be or by post to the postal address mentioned above.
A copy of your identity card may be requested for security reasons.

9. Cookies

Our site uses cookies in order to:

• Measuring site traffic (anonymous statistics)
• Improve your navigation
• Manage certain functionalities (e.g. online booking)

A banner allows you to manage your preferences during your first visit. You can also change your choices at any time from your browser.

10. Data security

We ensure the protection of your data through appropriate technical and organizational measures, such as:

• Use of secure connections (HTTPS)
• Limiting access to authorized persons only
• Regular backups

11. Complaint

If you feel that your rights are not respected, you can file a complaint with theData Protection Authority (DPA) :
📍 Rue de la Presse 35, 1000 Brussels
🌐 https://www.autoriteprotectiondonnees.be
📧 contact@apd-gba.be

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